Sue Lowday Leather & Metal
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December 15, 2017

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Shipping & Returns
Sue Lowday is dedicated to your total satisfaction with her products. If you are dissatisfied with your order in any way please contact me as soon as possible to discuss the problem and sort it out.

If you have any suggestions or comments please email us using the link on the contact page. Our contact details:

Sue Lowday
Rock Villa
Bonchurch Village Road
Bonchurch
Isle of Wight
PO38 1RG
01983 716579

All orders accepted are subject to these terms and conditions of sale, which supersede any previous terms and conditions. All descriptions and illustrations contained in this website are only intended to give a general idea of the products, specifications may vary slightly.

Shipping And Handling

All deliveries of Belts, purses and organisers to UK Mainland, Highland and Isles of Scotland, Northern Ireland, Isle of Man and Isles of Scilly, Channel Islands and Republic of Ireland will be sent by Royal Mail First Class. Shop prices include post and packing. Bags will be sent using Royal Mail Special Delivery. Shop prices include postage and packing. These goods will be signed for on receipt.

Delivery Schedule

We will normally send your order to you within 28 working days. If the order is urgent, exceptions can be made with some items. Please contact me via phone or the contact link.

Should the delivery time needs to be extended for any reason, I will contact you and discuss a new date or cancellation of the order. If you would like to cancel an order, please use the contact page, or telephone 01983 716579.

Claims

Any claims for non-delivery, shortages or damaged goods must be made in writing within seven days of delivery.

If a consumer cancels an order, written notice must be given to Sue Lowday by seven working days from the day after that on which the goods are received by the consumer. NO CLAIMS WILL BE ENTERTAINED AFTER THIS PERIOD.

Returns

Unsuitable goods must be returned complete, unused and undamaged within fourteen days at the consumers expense, and with a record of the return at the post office by asking for a proof of postage coupon (this is free). Please contact me before returning goods.

Any goods returned incomplete i.e. packaging missing, accessories missing etc. will not be replaced or credited.

Claims will only be settled after the faulty goods have been returned with the nature of the fault clearly stated (see Claims).

If you receive goods that you did not order then we will ensure that the correct items are sent at no extra cost and we will cover the cost of returning those items you have received. Please contact us if this is the case.

Orders for items custom made cannot be cancelled or refunded (Office of fair trading, Distance selling regulations 2000).



Cancellations

Cancelled orders before the goods are dispatched will be given a full refund.
Refunds will be made within thirty days of receiving the cancellation notice. Unsuitable goods will be refunded without postage costs.

Credit Card Security on-line

All card information is made via the secure servers of PayPal - we never see this information we only see your address and the items you have ordered.

Reaching Us

If you need to reach us, please email us using the link on the contact page, alternatively, you can call on 01983 716579, or by mail to;

Sue Lowday
Rock Villa
Bonchurch Village Road
Bonchurch
Isle of Wight
PO38 1RG

Payment

Payment is by cheque or credit/debit card basis with order, by phone, post or web site. Cheques are subject to clearance before delivery.

Privacy Policy

Sue Lowday does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment, i.e. the Post Office. In this case, the third party will not disclose any of the details to any other third party.

When an order becomes the contract

The contract becomes binding when we confirm that we have accepted the customers offer to buy goods. Confirmation will be made by email.

Cost of Goods

Once the contract is accepted and binding, the cost of the goods is as agreed.



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